You can cancel your order and receive a refund within 14 days of receiving your goods, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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For a change-of-mind return, products should be unopened, unused and in their original condition, with the clear plastic tear-away band around the lid intact. We may ask you to provide photographs showing the condition of the product before providing return instructions.

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For health and hygiene reasons, we are unable to accept change-of-mind returns once the induction foil seal beneath the lid has been broken. This hygiene exception relates specifically to the induction foil seal. Nothing in this policy affects any statutory rights you may have, including where a product is faulty, damaged, incorrect or not as described.

If your order arrives damaged or faulty, you receive the wrong product, or it's not as described, contact daylifuel@visionfitnessco.com with your order number, a description of the problem, and photographs where possible. Nothing here affects your statutory rights under the Consumer Rights Act 2015; depending on the circumstances, an appropriate resolution may include a repair, replacement or refund.

DAYLI FUEL owns every issue raised with us. We investigate, communicate with you, and resolve it directly — you won't be asked to deal with any other party on our behalf.

Where you're entitled to a refund following cancellation, we refund the price paid for the returned products plus our standard delivery cost where required by law; if you chose a more expensive delivery option, only the standard cost is refunded unless required by law otherwise. We process eligible refunds within 14 days of receiving the returned goods, or evidence you've sent them back, whichever is earlier, to your original payment method. We may deduct an amount, where permitted by law, if the value of returned goods has been reduced by handling beyond what's reasonably necessary to establish their nature, characteristics and function.

Please ensure your delivery address is complete and accurate, and make reasonable arrangements to receive or collect your parcel. If an order is returned to us due to a failed delivery or uncollected parcel, contact us; where this wasn't our error we may ask you to cover the reasonable cost of resending, or deduct reasonable delivery costs already incurred from a refund where permitted by law. This does not apply where the failure was our own error.

To change or cancel an order before dispatch, contact us as soon as possible; we cannot always guarantee a change once processing has begun. If already dispatched, the cancellation and return rights above continue to apply.

To request a return, report a problem, or ask about a refund, contact daylifuel@visionfitnessco.com with your order number and, where relevant, a description and photographs.

This policy is in addition to, and does not affect, your statutory consumer rights.